1. Policy Scope:
This policy applies to all products that have been altered or tailored upon customer request and have been picked up from our store or received by the customer through any delivery method.
2. Adjustment Period:
Customers can request an adjustment to their altered item within 30 days of picking up or receiving their item. The countdown starts from the date the item was received by the customer, as indicated by our records.
3. Adjustment Conditions:
To be eligible for an adjustment, the item must be in the same condition that you received it. Any damage or wear beyond normal use may affect the feasibility of the adjustment and will be assessed on a case-by-case basis.
4. Adjustment Process:
To request an adjustment, please contact us via email, or phone, providing a detailed description of the issue with the alteration and any necessary evidence (e.g. photos).
Please note that certain types of items may not be eligible for adjustment, including:
- Items that have been damaged or excessively worn by the customer.
- Adjustment requests are made more than 30 days after pick-up or delivery.
6. Adjustment Execution:
Once your adjustment request is received and inspected, we will notify you. We will also notify you of the approval or rejection of your adjustment request.
If approved, your item will be adjusted according to your specifications and will be available for pick-up within a specified time period. Approximately 2 weeks
If you have any questions about our Adjustment policy, please contact us at:
firstname.lastname@example.org / (848) 216-2939
We aim to respond to all inquiries within 48 hours.
We appreciate your understanding and cooperation with our policy, which is designed to ensure that all our customers are satisfied with our services.
Please note that we reserve the right to modify or update this policy at any time without prior notice. Changes will be posted on our website and in other appropriate locations.